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Evidence Guide: MSS025033 - Provide environmental information to customers

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

MSS025033 - Provide environmental information to customers

What evidence can you provide to prove your understanding of each of the following citeria?

Process and review request for environmental information

  1. Confirm and record the source, nature and priority of customer request
  2. Review request to determine details of request and type of information needed
  3. Determine whether request is within own area or expertise and/or scope of responsibility and redirect request to relevant person as appropriate
  4. Check authority to release information according to workplace procedures and relevant personnel
  5. Seek input from customer and/or supervisor and/or technical experts to confirm or clarify details of request and select appropriate format of response
  6. Identify structure for information needs based on topics, questions or other aspects of request
Confirm and record the source, nature and priority of customer request

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review request to determine details of request and type of information needed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine whether request is within own area or expertise and/or scope of responsibility and redirect request to relevant person as appropriate

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check authority to release information according to workplace procedures and relevant personnel

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek input from customer and/or supervisor and/or technical experts to confirm or clarify details of request and select appropriate format of response

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify structure for information needs based on topics, questions or other aspects of request

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Collate and evaluate information

  1. Identify sources and locations of information relevant to request
  2. Liaise with supervisor to resolve any problems with accessing information
  3. Extract and copy the required information
  4. Check that the information is accurate, complete and reliable and conforms to workplace requirements
  5. Address any information gaps or deficiencies by sourcing additional information or obtaining inputs from relevant personnel
  6. Liaise with customer on expected timeframes and progress of response in accordance with workplace procedures
Identify sources and locations of information relevant to request

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Liaise with supervisor to resolve any problems with accessing information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Extract and copy the required information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check that the information is accurate, complete and reliable and conforms to workplace requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Address any information gaps or deficiencies by sourcing additional information or obtaining inputs from relevant personnel

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Liaise with customer on expected timeframes and progress of response in accordance with workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide environmental information

  1. Develop structure for response to meet details of customer request
  2. Determine relevant information and incorporate into draft response using clear, concise language and appropriate language style
  3. Read draft response and make amendments to improve clarity of writing
  4. Check spelling, punctuation and grammar and correct any errors
  5. Release information to customer in accordance with communication and approval procedures and using method appropriate to priority, cost, confidentiality and customer facilities
  6. Liaise with customer to confirm response meets their needs and discuss any amendments or other actions arising with supervisor
  7. Record details of request and information supplied in accordance with workplace procedures
  8. Notify relevant personnel of request and response in accordance with workplace procedures
  9. File or store records in the designated place in accordance with workplace procedures
Develop structure for response to meet details of customer request

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine relevant information and incorporate into draft response using clear, concise language and appropriate language style

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Read draft response and make amendments to improve clarity of writing

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check spelling, punctuation and grammar and correct any errors

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Release information to customer in accordance with communication and approval procedures and using method appropriate to priority, cost, confidentiality and customer facilities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Liaise with customer to confirm response meets their needs and discuss any amendments or other actions arising with supervisor

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Record details of request and information supplied in accordance with workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Notify relevant personnel of request and response in accordance with workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

File or store records in the designated place in accordance with workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Required Skills and Knowledge